Change Management « User Experience and Cognitive Engineering

Entries categorized as ‘Change Management’

The Irony of Project Management: the practitioner’s view

February 18, 2008 · 5 Comments

I was recently hired by an important financial institution from Canada to help them assess their strategy for a transition to a new a version of their content management software. Content management software is a portion of an imaging system that allows users to scan documents, index an image, retrieve and view image documents. (more…)

Categories: Change Management · Cognitive Egonomics · Cognitive Engineering · Human Computer Interaction · User Experience · cognitive group
Tagged: PMI, Project Management, Project Management Institute

Leading change: the practitioner’s view

January 3, 2008 · 3 Comments

A few years ago, I was in a group that got lost during a hiking trip. One member of the group said “I know the way out. We just have to turn right and walk in that direction for 10 minutes; we will see a little farmhouse and the road to civilization”. He was sure of himself. We followed his lead but after 15 minutes of walking, no sign of the little farmhouse. The group began questioning the direction. After a while, it became obvious that we were led in the wrong direction. This leader failed and the magnitude of his failure was greater because of the high degree of confidence he expressed.