Moody’s gave the best rating to PCAA in 2007. Desjardins lost 591 million because of PCAA in the last quarter of 2008. In 2009, Moody’s express warning on the Risk Management at Desjardins since they do not manage properly complex financial products such as the PCAA.
It appears that overconfidence in Moody’s was one of Desjardins biggest mistake in this matter. The irony here is that Moody’s rate negatively institutions (Desjardins) that are in difficulty because they relied on Moody’s positive rating of certain financial product. It sound like Moody’s rates Moody’s’ negatively.
Categories: Human Errors · Human Factors · Moody's
The current financial crisis is a serious situation because it affects the foundation of the banking system: trust.
In most cartoons, the image of a bank is that of a safe behind bars, protected by security guards. This concept represents the essence of a bank, a place you trust to keep your money. Trust is so important that in a bank, all decisions are based on the impact that the decisions will have on the bank’s reputation.
Many years ago, banks realized that they could lend money in return for an interest rate.
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Categories: Cognitive Engineering · James Reason · cognitive group
Tagged: Bank, Credit Crisis, Decision Making, Evidence Based mangement
- Not understanding the nature of the Internet. Too often, design teams think of the Internet as a pushing media such as television or radio. Users’ behavior on the Internet is different than when they are reading books or newspapers, listening to the radio or watching television. For example, when browsing, users have goals and look for information. If they don’t find what they are looking for, they will leave the page after 8 to 12 seconds. Users scan web pages. They don’t read. If something looks like an ad, they will rapidly look someplace else.
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Categories: Cognitive Egonomics · Cognitive Engineering · HCI · Human Computer Interaction · Usability · User Experience · Web usability · cognitive group
Tagged: Interaction Design, Usability, Web usability
I am currently reading the latest biography of Albert Einstein by Walter Isaacson. I then decided to download the original 1905 paper of Einstein on the special theory of relativity. I was very impressed to see how beautifully Einstein exposed his theory but at the same time, very shocked to realize how poor the teaching I received about this was.
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Categories: Albert Einstein · Cognitive Engineering · Ken Robinson · cognitive group
Tagged: Albert Einstein, Cognitive Engineering, Education
Last year, the government of Quebec asked Cognitive Group to do a heuristic evaluation (expert evaluating usability with a list of usability heuristics) and usability testing of their web portal. First, heuristic evaluation is not reliable because:
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Categories: Cognitive Egonomics · Cognitive Engineering · Don Norman · Gallileo · HCI · Human Computer Interaction · Human Factors · Interaction Design · Jacob Nielsen · User Experience · cognitive group
Tagged: Design decision, Heuristic Evaluation, Usability
I was recently hired by an important financial institution from Canada to help them assess their strategy for a transition to a new a version of their content management software. Content management software is a portion of an imaging system that allows users to scan documents, index an image, retrieve and view image documents. Keep reading →
Categories: Change Management · Cognitive Egonomics · Cognitive Engineering · Human Computer Interaction · User Experience · cognitive group
Tagged: PMI, Project Management, Project Management Institute
A few years ago, I was in a group that got lost during a hiking trip. One member of the group said “I know the way out. We just have to turn right and walk in that direction for 10 minutes; we will see a little farmhouse and the road to civilization”. He was sure of himself. We followed his lead but after 15 minutes of walking, no sign of the little farmhouse. The group began questioning the direction. After a while, it became obvious that we were led in the wrong direction. This leader failed and the magnitude of his failure was greater because of the high degree of confidence he expressed.
This graph shows the evolution of George W. Bush’s approval rating over time. His approval rating rose to 68% in March 2003, at Keep reading →
Categories: Change Management · Christopher Wickens · Cognitive Egonomics · Cognitive Engineering · Don Norman · Human Errors · Human Factors · Jack Welch · User Experience · cognitive ergonomics · cognitive group
Tagged: Bush approval ratings, Change Management, Leading Change
1. Know what is important. 1. Bring users to your site, 2. Ensure usefulness and usability, 3. Maximize trust. You will make much more money trying to bring users to your site and ensuring good usability than trying to have beautiful flash and look. Most users care only about finding rapidly what they are looking for and achieving their goals. They don’t care Keep reading →
Categories: Cognitive Egonomics · Cognitive Engineering · HCI · Human Computer Interaction · Human Factors · Interaction Design · Jacob Nielsen · SEO · Thomas Tullis · Usability · User Experience · Web usability · cognitive group
Tagged: Jacob Nielsen, Usability, Web Design
Just back from SanFrancisco, I was trying to find an address in Montreal.
I had to slow down in order to read the street name. While slowing down, a car almost hit my back bumper! Hope it doesn’t sound familiar but I am sure it happens frequently. Keep reading →
Categories: Cognitive Egonomics · Cognitive Engineering · Thomas Tullis · User Experience · cognitive ergonomics · cognitive group
Tagged: City Planning, Font size, Street Names, Thomas Tullis
